The guarantees under the Consumer Guarantees Act 1993 will apply to services supplied by us except where they are acquired, or are held out as being acquired for business purposes.

Our services and Obligations

1.1 The services that GolfTourNZ supply consist of arranging and co-ordinating travel and accommodation facilities and services, making bookings with accommodation providers, transport providers, golf courses and adventure groups.

1.2 We undertake to perform these services with reasonable care and skill. We will not be liable for any loss or damage which results from the act. Default or omission of any person other than ourselves, our employees or agents, or any cause outside of our control. This includes (but not limited to) loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines or medical or customs regulations.

1.3 We are not able to exercise control over services we do not supply directly.

1.4 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction.

Supply of travel, entertainment, accommodation services and facilities.

2.1 When we make bookings with suppliers of travel, entertainment and accommodation facilities or services (“the Suppliers”) we are acting as a booking agent for the suppliers.

2.2 All travel, entertainment, and accommodation facilities or services are supplied directly to you by the suppliers. We have no control over the facilities or services themselves or the manner in which they are provided by the suppliers. You should be aware of the following conditions:

· We will not be liable for any loss or damage of any kind which may arise from your use or consumption of inability to use or consume those facilities or services.

· The provision of those facilities or services is subject to the terms and conditions of your contract with each supplier.

· Where for any reason, a supplier, particular facilities or services, then that supplier may be entitled, under its contract to you, to substitute those services or facilities with comparable or equivalent facilities or services without incurring any liability to you. You should check your contract with each supplier.

· We will not be reliable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, delays or disruptions unless these arise directly from the service we provide to you.

Payment

3.1 A deposit of 10% must be paid at the time of booking. Certain suppliers may also require an additional booking fee or deposit to be paid.

3.2 Final payment must be made 30 days prior to departure or earlier should the supplier specify.

Cancellation / Amendment

4.1 If you wish to cancel your booking for any reason, you must advise us in writing as soon as possible.

4.2 Where you cancel any booking because you have changed your plans you are likely to have to pay a cancellation fee.